Cookie Policy
Effective date: May 2026 · Registered entity: Chaahk Limited
This page explains how Totem Systems uses cookies on our website and applications — and the short version is: we keep it simple. We use only the cookies that are strictly necessary for our services to work.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the site to remember information about your visit — such as whether you are logged in — so you don't have to re-enter it every time.
Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services embedded in that site ("third-party cookies"). They can be temporary (deleted when you close your browser) or persistent (stored for a set period).
2. Cookies We Use
We do not use advertising, tracking, or analytics cookies. No cookie consent banner appears on totem.systems because we only set cookies that are strictly necessary for the site to function — these do not require consent under UK GDPR or PECR.
| Cookie name | Type | Purpose | Duration |
|---|---|---|---|
totem_resident |
Essential | Keeps residents logged in to the Totem heater control app. Without this cookie, you would need to log in on every page load. | 7 days |
totem_operator |
Essential | Keeps building managers logged in to the Totem operator portal. Required for the dashboard to function. | 7 days |
| Squarespace platform cookies | Essential | Our public website (totem.systems) is hosted on Squarespace. Squarespace sets a small number of essential cookies for site security and functionality. We do not control these cookies. See Squarespace's privacy policy for details. | Session / varies |
3. Cookies We Do Not Use
We do not use, and have not enabled, any of the following:
- Analytics cookies (e.g. Google Analytics, Mixpanel, Hotjar)
- Advertising or retargeting cookies (e.g. Google Ads, Meta Pixel, LinkedIn Insight Tag)
- Social media tracking cookies
- A/B testing cookies
- Third-party personalisation or profiling cookies
4. Managing Cookies
Because we only use essential cookies, disabling them via your browser settings may prevent parts of our services from working correctly — specifically, you would be unable to stay logged in to the resident app or operator portal.
If you wish to manage or delete cookies, you can do so through your browser settings. Here are links to guidance for the most common browsers:
5. Changes to This Policy
If we introduce new cookies in the future — for example, if we add analytics to understand how our website is used — we will update this policy and, where required by law, seek your consent before setting those cookies.
We will update the effective date at the top of this page when changes are made.
Questions about cookies?
Email: trevor@totem.systems
Website: www.totem.systems
Post: Totem Systems (Chaahk Limited), 4 Glasshouse Studios, Fordingbridge, Hampshire, SP6 1QX
Chaahk Limited is registered in England and Wales. Totem Systems is a trading name of Chaahk Limited. This policy applies to all services provided under the Totem Systems brand.