Delivery, Rollout & Support

Proven in a live building. Built to roll out across your portfolio.

The honest version: Totem is proven in one fully-instrumented, publicly verifiable building — and engineered so it can be deployed across an estate without specialist trades, structural work or resident disruption. Here's exactly how delivery and support work.

122
Rooms live at Bargate House
>99%
Uptime since January 2026
~15 min
Per room to install
~2 hrs
To train any qualified electrician

Proven in a live building

We'd rather be straight than oversell. Totem's flagship deployment is Bargate House in Southampton — a full 122-room building operated by Unilife, live since January 2026 and running at over 99% uptime. It has delivered over 54% reduction in electric heating use building-wide.

What makes that more than a pilot claim is that the data is public and verifiable: Bargate's cumulative savings update every week and anyone can see them. Most vendors ask you to take a before/after on trust — we publish the live figures.

See the live Bargate House data →

Built to roll out at scale

Any qualified electrician

No specialist HVAC or gas-safe trades, and no scarce proprietary workforce to wait on. Totem trains any competent electrician in around two hours, then they can commission units. That's what makes nationwide rollout practical.

~15 minutes per room

Each room — Control unit, push button and temperature sensor — takes about 15 minutes. A qualified electrician can typically complete a full floor in a day, with no drilling, rewiring or damage to building fabric.

No ceiling on portfolio scale

One Totem Connect hub manages up to 35 Control units; larger buildings use multiple hubs, and every site across a portfolio feeds one dashboard. Adding rooms or buildings needs no new cabling infrastructure.

Phased, building by building

Because each unit is live the moment it's commissioned, you can roll out at your own pace — floor by floor or building by building — and start saving on day one rather than waiting for a whole-estate cutover.

Support that rarely needs a site visit

Remote-first, with a clear backstop

Totem monitors every device continuously, so most issues are caught and resolved before they reach you — without anyone attending site. Our service commitment:

  • 24/7 automated monitoring of every connected device
  • Loss of communication from a device flagged within 2 hours
  • Most issues resolved remotely, with no site visit required
  • Where hardware attention is needed: on site within 48 hours (standard), or 24 hours for anything critical such as loss of heating
  • Fail-safe by design — units default to full power on any fault, so a fault never leaves a resident cold while a fix is arranged

Delivery FAQ

Can Totem deliver across a large PBSA portfolio?
Yes. Totem is engineered for portfolio rollout: any qualified electrician can be trained to commission it in around two hours, each room takes about 15 minutes, and there is no ceiling on scale — one hub manages up to 35 units, multiple hubs cover larger buildings, and every site feeds a single dashboard. Rollout is phased building by building, with each unit live the moment it is commissioned.
How many buildings has Totem installed?
Totem's flagship deployment is Bargate House in Southampton — a full 122-room building operated by Unilife, live since January 2026 at over 99% uptime, with over 54% building-wide reduction in electric heating use. The savings data is published and updated weekly, so the result is publicly verifiable rather than a claim. Totem is designed to scale this proven model across further sites.
Who installs Totem? Does it need specialist engineers?
No specialist engineers. Totem installs behind existing wall sockets and is commissioned by any qualified electrician, who Totem trains in around two hours. There is no need for HVAC specialists, gas-safe certification, or a proprietary installation workforce — which is precisely what makes rollout across a portfolio practical.
How quickly can Totem be rolled out across a building?
Each room takes approximately 15 minutes to commission, and a qualified electrician can typically complete a full floor in a single day. Installation needs no drilling, rewiring or structural work, can take place during term time, and each unit begins saving energy the moment it is commissioned.
What support and service levels does Totem provide?
Totem is a remote-first service with 24/7 automated monitoring. Loss of device communication is flagged within 2 hours and most issues are resolved remotely without a site visit. Where hardware attention is needed, Totem attends on site within 48 hours, or within 24 hours for critical issues such as loss of heating. Units fail safe to full power on any fault, so a fault never leaves a resident cold.

Planning a rollout across your estate?

Tell us about your buildings and we'll map out how a Totem deployment would work for your portfolio.

Book a call →
Totem is operated by Chaahk Limited, registered in England & Wales No. 12042935.